Shipping policy
Domestic Shipping
All domestic New Zealand orders, including express shipping, include up-to-date tracking. You will be provided with an NZPost tracking number once your order has shipped. Please note that tracking details may take up to 24hrs to update once NZPost receives your order details. If you are not available to receive delivery of your order, your parcel will be redirected to your nearest NZPost collection office and a collection slip and/or notification email will be provided to you. Please note, you will be required to collect your parcel within 10 days of receiving notice or your parcel will be returned to our warehouse and additional postage charges may be incurred. Please keep track of your delivery through the NZPost website or NZPost App as there are a number of options for redirecting your parcel if you will be unavailable to receive it. An additional shipping charge will be incurred for any orders returned to us due to incorrect postage details or failure to collect
International Shipping
Tracking is available for select international countries only. If your country is eligible for this service, this shipping option will be available at checkout.
Many countries charge additional taxes on orders depending on where the goods are sent from, the type of goods, the transactional value of the order and/or the weight of the package. Please check your local information before placing your order for any additional charges or taxes your order may incur upon import. We are not responsible for any delay due to customs processing or charges.
If you are liable to pay additional customs and duties on your order, you will be contacted by our international courier provider. If you do not pay the required charge your package will be treated as abandoned. We are unable to refund or replace your order if you are unable or do not wish to pay these charges.
Updating your Shipping Details
If you have provided incorrect or incomplete shipping details with your order please contact us asap at merch.nz@sonymusic.com with your order number and the correct details. Please note, we are unable to update your order once it has been received by our warehouse.
When should I expect to receive my shipment?
Delivery in New Zealand averages 10 business days from receipt of order, but please allow up to 15 business days. International delivery can vary from country to country depending on customs clearance for your respective country.
How much will it cost?
Shipping costs for orders from a SONY MUSIC Site depend upon the weight of the items you select. The shipping cost will be displayed on the review order screen, after you enter your shipping address and before you submit your order
Do I get a receipt?
When you submit your order for purchase, we will confirm your order with an order receipt screen. This screen includes a receipt number which you should retain should you need to contact us concerning your order.